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Return Policy

RETURNS AND REFUNDS POLICY

We want your shopping experience on Russocapri.com to always be satisfactory. If you need to return an item, you will find all the necessary information to proceed on this page.

GENERAL RULES AND RETURN CONDITIONS

Returns are paid by the customer, unless temporary provisions apply due to specific promotions.
Size or color exchanges are not available. If you wish to replace an item, you must request a return and place a new order.
For hygiene reasons, returns or exchanges are not allowed for earrings, piercings, and underwear.

To accept your return, the products must strictly meet the following conditions:

  • Shipped within 15 calendar days from the date of receipt of the order.
  • Items must be intact, unworn, unwashed, and undamaged in any way.
  • The original brand tag and the Russo Capri security seal must be present and must not
  • have been removed or tampered with.
  • Inclusion of the designer's original packaging (including boxes and any other accessories).

HOW TO REQUEST A RETURN

You can initiate the return procedure by choosing one of the following methods:

  1. Log into your account on Russocapri.com and make the request in your private area.
  2. Reply directly to the order confirmation email you received.
  3. Send an email to customercare@russocapri.com indicating your order number.
  4. Contact our Customer Service on WhatsApp at +39 3455486327.

Once the request is approved, our Customer Service will email you the shipping label (waybill).

SHIPPING INSTRUCTIONS

  • Prepare the package by ensuring the items inside are well protected from water and damage.
  • Print the label you received and stick it to the outside of the package.
  • Ship the package by going to the nearest DHL service point or book a home pickup through the DHL portal.

Please note: If you decide to entrust the return to a carrier other than the one indicated by us, the responsibility in case of loss, theft, or damage will be entirely yours.

RETURN COSTS AND REFUNDS

Once the package is received, we will verify the compliance of the goods. Eligible returns will be processed and refunded within 14 days of receipt.

The following costs will be deducted from the total refund:

  • Return shipping costs: equivalent to the minimum shipping rate scheduled for your country (e.g., €10 for Italy). Fees will not be deducted only if the product received was incorrect or defective.
  • Express shipping fees: if you purchased Express shipping at the time of the order, the difference compared to standard shipping will not be refunded.

RETURNS FROM NON-EU COUNTRIES

For returns coming from outside the European Union, the following specific conditions apply:

  • Customs duties: in addition to the shipping cost, import duties and customs fees incurred for the re-entry of the goods into Italy will also be deducted from the refund.
  • Failed delivery (RTO) or delays: if you refuse delivery of the package at the origin to avoid paying customs duties, or in case of a return shipped past the deadline, the overall round-trip shipping costs and customs duties will be entirely deducted from your refund.
  • Travel documents: you will receive the customs documentation to attach to the package along with the waybill. It is not allowed to modify any item on the invoice without prior written authorization from shop@russocapri.com; arbitrary changes will result in the charging of any additional costs.
  • Refund of original duties: Russo Capri cannot refund the customs duties you paid to the courier to receive your order. You can request this refund directly from the customs authorities of your country, according to current local regulations.

Russo Capri reserves the right to refuse unauthorized returns or those that do not meet all the conditions listed above.