Shipping policy

Terms & Conditions Payments Privacy Policy Shippings Return policy Cookie Policy Accessibility
Terms & Conditions Payments Privacy Policy Shippings Return policy Cookie Policy Accessibility

SHIPPING POLICY 

Russocapri.com ships in Italy and worldwide via express courier. At checkout, you can choose between Standard shipping (handled by UPS) or Express shipping (handled by DHL). 

The shipping terms indicated below may be subject to temporary changes during specific promotions and are to be considered indicative and non-binding. 

ORDER PROCESSING TIMES 

All orders are processed and subjected to security checks. Once approved, goods are handed over to the courier within 2 business days.
Shipments depart from our operations headquarters in Capri (Italy) exclusively on business days, from Monday to Friday. Orders placed on Saturdays, Sundays, or public holidays will be processed starting from the next business day. 

ONLINE TRACKING 

As soon as your order is handed over to the courier, you will receive a confirmation email containing your tracking code (Tracking Number / HAWB). You can monitor the progress of your delivery at any time by visiting the official website of the chosen courier:
UPS Tracking
DHL Tracking

SHIPPING COSTS AND ESTIMATED DELIVERY TIMES 

Delivery times vary depending on the destination. For areas considered "remote" by carriers (such as Calabria, Sicily, and Sardinia in Italy), delivery times may be longer than the standards indicated below. 

The costs listed below apply to orders containing up to 3 items. 

Standard Shipping (Carrier: UPS)

  • Italy: Delivery in approximately 4 days. Free for orders of full price items over €400; €10 shipping fee for orders below €400.
  • EU Countries: Delivery in approximately 5 business days. Free for orders of full price items over €400; shipping fee varies between €15 and €20 for orders below €400.
  • Main Non-EU Countries (USA, Japan, South Korea, UK, Hong Kong): Delivery in approximately 6 business days. This service is always paid, starting from €25.
  • Rest of the World: Delivery in 7-9 days via UPS Express Saver service. This service is always paid, starting from €25. 

Express Shipping (Carrier: DHL)

  • Italy: Estimated delivery within 2 days from shipment. Paid service.
  • EU Countries: Estimated delivery within 3 business days. Paid service.
  • Main Non-EU Countries (USA, Japan, South Korea, UK, Hong Kong): Estimated delivery within 4 business days. Paid service.
  • Rest of the World: Estimated delivery in 5-7 days. Paid service. 

Note for Non-EU shipments: In Non-EU and Non-Schengen countries, actual delivery times also depend on the customer's prompt cooperation in responding to any requests from customs authorities or the courier. 

CUSTOMS DUTIES AND TAXES (NON-EU SHIPMENTS) 

Product prices displayed on the website for Non-EU countries do not include local VAT and customs duties.
Shipments sent outside the European Union are delivered on a DDU (Delivery Duty Unpaid) basis. This means that any customs duties, import taxes, or clearance fees are entirely the customer's responsibility and must be paid directly to the courier prior to or at the time of delivery, according to the methods specified by the carrier.
Conversely, no additional costs beyond those calculated in the shopping cart are due for shipments within Italy and European Union member countries. 

ORDER DELIVERY AND CUSTOMER RESPONSIBILITY 

Upon delivery, we invite customers to carefully inspect the package before signing the courier's delivery receipt. If the packaging appears tampered with, damaged, or not intact, you must sign the receipt "subject to inspection" or refuse the delivery altogether. Any anomalies must be promptly reported to both the courier's customer service and our Customer Care. 

Lack of cooperation or refusal of delivery: If a package cannot be delivered due to reasons attributable to the recipient (incorrect address, incomplete phone number, repeated absence) or if the customer refuses the delivery to avoid paying customs duties, the goods will be returned to Russocapri.com in Italy. In this scenario, all shipping costs (round-trip) and any import customs duties incurred will be entirely deducted from the customer's refund.